Tera Managed Services | Managed IT Operations in Africa
TeraMSP
tera managed services
ENFR

Your IT,
Built to Run.

TeraMSP operates and supports complex IT environments across cloud, cybersecurity, infrastructure and endpoints — giving your business the visibility, continuity and control to keep running.

10+
Years of Expertise
99.9%
Uptime SLA
45min
Avg. Incident Resolution
24/7
NOC / SOC Operations

Built from years of operating complex enterprise IT environments.

Technology Partners

IT Complexity Is a Business Risk

Most organizations are operating IT environments that are fragmented across vendors, reactive by design, and without cross-environment visibility. This is not just an IT problem — it is a strategic operational risk.

Fragmented Vendors

6+ tools, 6+ invoices, no single source of truth. Your team spends more time managing vendors than delivering value.

Escalating Cyber Threats

Ransomware, data breaches, and compliance failures are rising. A single incident can cost millions and destroy trust overnight.

Zero Visibility

You can't measure what you can't see. Without real-time monitoring, problems are discovered by users — not by your IT team.

Rising IT Costs

IT budgets grow year on year while ROI remains unclear. Without optimization, IT becomes an uncontrolled cost center.

"TeraMSP operates enterprise IT environments — fragmented across vendors, tools and platforms — through a structured execution model built for operational visibility, continuity and control."

Efficiency

Do more with less. One platform replaces multiple vendors.

  • Single platform for monitoring, security, cloud and backup — no tool sprawl
  • Automated patching and remediation cuts manual IT work by up to 60%
  • Consolidated billing — one invoice, one SLA, one point of contact
  • Predictable monthly cost replaces unpredictable in-house IT spend
Explore the Platform →

Reliability

99.9% uptime guaranteed. Your infrastructure never sleeps.

  • 24/7 NOC monitoring with proactive alerts before incidents escalate
  • Automated failover and tested disaster recovery plans with defined RTOs
  • Average incident resolution time: 45 minutes
  • SLA-backed uptime with service credits — commitments backed in writing
View SLA Commitments →

Performance

Infrastructure that accelerates your business — not slows it down.

  • AI-driven SOC/NOC delivers 3× faster threat detection and response
  • Business process automation drives up to 40% operational efficiency gains
  • Cloud orchestration optimizes workload placement and cost in real time
  • Full-stack visibility dashboard keeps your team aligned and informed
See Platform Capabilities →

Security

Security built into every layer — not bolted on after the fact.

  • EDR + SOC with continuous threat hunting and instant containment
  • Compliance management for GDPR, ISO 27001 and local regulatory frameworks
  • Africa-ready security posture with local threat intelligence
  • Dark web monitoring and vulnerability scanning included from day one
Explore Cybersecurity →

Versatility

One partner for every IT need — from advisory to operations.

  • Managed Services, Advisory, Data Center, Digital Transformation and Global Logistics
  • Multi-site, multi-cloud and hybrid environments supported seamlessly
  • Scales from 10 endpoints to thousands — same platform, same quality
  • Deployed across 8+ industries including Finance, Health, Government and Energy
View All Solutions →
Efficiency
Reliability
Performance
Security
Versatility

Traditional IT Service Company
vs TeraMSP

Stop managing vendors. Start controlling outcomes. Here's the difference that matters at the C-suite level.

Traditional IT Service Company What you've been living with
✕Reactive — fixes problems after they happen
✕Multi-vendor chaos — 6+ tools, 6+ invoices
✕IT as a cost center — no business alignment
✕Opaque SLAs — you only know when it breaks
✕Offshore talent with no local context
✕Security bolted on — not built in
VS
TeraMSP What you deserve
✓Predictive — incidents prevented before impact
✓Unified platform — one dashboard, one SLA, one invoice
✓IT as a performance driver — aligned to business KPIs
✓Real-time SLA tracking — full transparency, always
✓Local teams with global capabilities across 10+ countries
✓Security-by-design — embedded at every layer
Book a Strategic IT Assessment

Operational environments and
execution capabilities.

TeraMSP operates enterprise IT environments — fragmented across vendors, tools and platforms — through a structured execution model built for operational visibility, continuity and control.

IT Operations

We operate and manage enterprise IT environments through structured operational workflows designed for continuity and visibility.

Explore IT Operations

Cybersecurity Operations

We operate and monitor cybersecurity environments to maintain resilience, visibility and operational continuity across every threat surface.

Explore Cybersecurity Ops

Cloud Environments

We manage cloud environments across infrastructure, access, governance and operational performance — across single and multi-cloud architectures.

Explore Cloud Environments

Backup & Disaster Recovery

We maintain operational continuity through structured backup, recovery and protection operations — ensuring your environments stay resilient.

Explore Backup & DR

Endpoint & Device Operations

We maintain endpoint environments through continuous monitoring, operational control and lifecycle management across every device in your organization.

Explore Endpoint Ops

NOC / SOC Operations

We orchestrate continuous network and security operations — maintaining 24/7 operational visibility, incident response and threat management.

Explore NOC / SOC

The Control Layer
for Modern IT.

TeraMSP Platform unifies automation, monitoring, security and cloud operations into a single control layer — eliminating tool sprawl, reducing risk, and giving you full operational visibility from day one.

01

Automation Engine

Eliminate manual IT work at scale. Patching, provisioning, remediation and scheduled maintenance run automatically — across every endpoint and service — with full audit logs.

  • ↓ 60% reduction in manual IT tasks
  • 100% automated OS & app patching
  • Zero-touch device provisioning
Automation Engine
Patch jobs run1,247
Remediations83
Manual tasks avoided↓ 64%
Last run2 min ago
Automation coverage
91%
02

Unified Monitoring

Full-stack visibility across your entire infrastructure — servers, endpoints, network devices, cloud workloads and applications — from a single pane of glass, with intelligent alerting.

  • 24/7 real-time monitoring
  • 99.9% uptime SLA guaranteed
  • 45 min average incident resolution
Monitoring Dashboard
Endpoints online247 / 247
Active alerts2 warnings
Network statusAll healthy
Uptime (30d)99.97%
Infrastructure health
97%
03

Security Layer

Security built into every layer — not added after. EDR, threat intelligence, compliance controls and incident response run continuously, with AI-driven SOC delivering 3× faster detection.

  • 3× faster threat detection (AI-driven SOC)
  • GDPR & ISO 27001 compliance controls
  • Africa-ready local threat intelligence
Security Operations
Threats blocked (7d)1,084
Active incidents0 critical
Compliance score94 / 100
EDR coverage100%
Security posture
94%
04

Cloud Orchestration

Manage AWS, Azure and Google Cloud as a unified resource pool. Optimize costs, enforce governance, and scale infrastructure on demand — with full visibility across every cloud environment.

  • Multi-cloud AWS, Azure & GCP management
  • up to 40% cloud cost reduction
  • Real-time governance & policy enforcement
Cloud Orchestration
Cloud providersAWS · Azure · GCP
Active workloads312
Cost savings (MTD)↓ 28%
Policy violations0
Cloud efficiency
86%
05

Data Protection

Automated, tested and verifiable backup across all environments. Business continuity with defined RTOs and RPOs, plus tested disaster recovery runbooks — not just promises.

  • Daily automated backups & replication
  • < 4h recovery time objective (RTO)
  • 100% tested recovery runbooks
Data Protection
Last backup18 min ago
Backup success rate100%
Recovery testedThis week
RTO SLA< 4 hours
Data protection coverage
100%
06

Client Portal

Full transparency through your dedicated portal. Real-time dashboards, ticket history, SLA reports and monthly service reviews — accessible anytime, from anywhere, on any device.

  • Real-time infrastructure dashboards
  • Full ticket & incident history
  • Monthly SLA compliance reports
Client Portal
Open tickets3 in progress
SLA compliance99.2%
Last reportMarch 2026
Next QBRApr 15, 2026
Overall satisfaction
96%

Organizations that rely on TeraMSP

Trusted by organizations operating critical infrastructure across Banking, Telecom, Energy and Government sectors.

From leading financial institutions to international development organizations — these organizations chose TeraMSP as a trusted partner for their IT operations.

Financial Services
Visa
Visa
NCR
NCR
GIM UEMOA
GIM UEMOA
CBAO
CBAO
PAMECAS
PAMECAS
NSIA Assurances
NSIA Assurances
Telecoms & Technology
Orange
Orange
British Telecom
British Telecom
Comviva
Comviva
Thomson Reuters
Thomson Reuters
NGO & Development
USAID
USAID
RTI International
RTI International
IFPRI
IFPRI
ALIMA
ALIMA
ESTHER Alliance
ESTHER Alliance
LuxDev
LuxDev
Nutrition International
Nutrition International
Réseau EVA
Réseau EVA
ONG EDC Sénégal
ONG EDC Sénégal
Government & Institutions
ADIE Sénégal
ADIE Sénégal
3FPT
3FPT
OMVS
OMVS
DCI
DCI
CROUSZ
CROUSZ
Ambassade Pays-Bas
Ambassade des Pays-Bas
Ambassade du Luxembourg à Dakar
Ambassade du Luxembourg
Hospitality & Industry
Colas Afrique
Colas Afrique
Hotel Lamantin Beach
Hotel Lamantin Beach
Sindbad
Sindbad
99.9%Uptime SLA delivered
<45minAvg. incident resolution
60%Reduction in manual IT tasks
5+Countries supported
Industries

Built for your sector

TeraMSP delivers specialized IT infrastructure tailored to the regulatory and operational demands of your industry.

🏦

Financial Services

Compliance-ready infrastructure for banks, fintechs and insurance.

🏥

Healthcare

Secure, available systems for hospitals, clinics and health networks.

🏛️

Government

Sovereign, resilient infrastructure for public institutions.

🏭

Manufacturing

OT/IT convergence and operational continuity for industrial environments.

⚡

Utilities

Critical infrastructure protection for energy and utilities providers.

🛢️

Oil & Gas

Ruggedized, secure IT for upstream, midstream and downstream operations.

📡

Telecoms

Network infrastructure management and service assurance.

🤝

Non-Profit

Cost-effective managed IT for NGOs and development organizations.

Operational Outcomes

What organizations gain
through structured IT operations


↓60%
Reduction in unplanned
IT downtime
99.9%
Infrastructure uptime
guaranteed by SLA
↓40%
Lower total cost of
IT ownership
24/7
Expert support across
all time zones
Case Studies

Real results, proven outcomes

See how leading organizations rely on TeraMSP to power critical IT operations across Africa and beyond.

Visa
Remote Hands — Card Processing Center Support
View →
Tech Mahindra
Datacenter Operations
View →
RTI International
Managed IT
View →
See More Case Studies
Scale, with confidence.

Your IT Experience,
Reinvented.

From the way your teams engage with IT to the way services are delivered and environments are operated, TeraMSP connects every interaction through a more responsive, transparent and accountable experience.

24/7 Monitoring by our SOC/NOC teams
Round-the-clock protection, never sleeping
Average incident resolution: 45 minutes
Industry benchmark is 4-8 hours
Multilingual, local & global support
French, English — across Africa
Proactive alerts — avoid disruptions
Issues resolved before your users notice
Transparent SLAs backed by service credits
We put our money where our uptime is