Your complete IT department — proactive, automated and always-on. We monitor, manage and optimize your technology infrastructure so your team can focus on the work that matters.
IT Operations from TeraMSP means your entire technology environment — servers, networks, endpoints, cloud workloads — is continuously operated, proactively maintained and supported by certified engineers with cross-environment visibility, available around the clock.
We don't wait for things to break. Our operational platform collects tens of thousands of metrics per hour, enabling us to detect and resolve operational issues before they impact your business continuity. Our average resolution time is under 45 minutes.
Whether you have 20 users or 2,000, our scalable operational model delivers the same enterprise-grade IT execution on a predictable monthly cost — with full operational transparency through your dedicated client portal.
From continuous monitoring to user support, our managed IT stack covers every layer of your technology infrastructure.
Continuous real-time monitoring of all servers, workstations, network devices and cloud workloads via our enterprise RMM platform. Automated alerts and self-healing scripts resolve issues before users notice.
Tier 1 through Tier 3 technical support available around the clock via phone, email and live chat. Your users get fast, expert help whenever they need it — no more waiting until Monday morning.
Automated OS and third-party software patching across all endpoints and servers. Patches are tested, scheduled and deployed during maintenance windows to minimize disruption while eliminating vulnerabilities.
Complete hardware and software inventory with lifecycle tracking. Know exactly what you have, where it is, when it was last serviced and when it needs replacing — all in one dashboard.
End-to-end management of switches, routers, firewalls and wireless infrastructure. We monitor bandwidth utilization, detect anomalies, manage configurations and ensure your network delivers consistent, secure connectivity.
Comprehensive, always up-to-date documentation including network topology diagrams, runbooks, change logs and user guides. Never lose tribal knowledge again — everything is documented and accessible.
We follow a proven four-step process to get your environment under management quickly — with zero disruption to your operations.
We audit your existing environment, document all assets and identify gaps, risks and quick wins within the first two weeks.
Our RMM agents and monitoring tools are deployed across your environment. Full visibility is achieved within days, not months.
Our NOC team actively monitors, triages and resolves alerts. Escalation paths are clearly defined, and you're notified at every stage.
Monthly service reviews with detailed reporting. We continuously identify optimization opportunities to improve performance and reduce costs.
Whether you want to fully outsource IT, work alongside our team, or simply use our platform — TeraMSP adapts to your organization's structure and ambition.
TeraMSP becomes your complete IT department. We handle everything — infrastructure, endpoints, security, helpdesk and cloud — so your team focuses 100% on the business.
Your internal IT team stays in control. TeraMSP works alongside them — augmenting their capabilities, covering specialized areas, and handling the overflow — so your team is stronger without giving up ownership of your IT environment.
Your IT team operates independently using the TeraMSP platform — gaining enterprise-grade monitoring, automation, and security tooling without handing over operations to us.
We invest in the best tools so you don't have to. Our platform stack is built on industry-leading solutions trusted by enterprises worldwide.
Transparent, predictable pricing — from 10 to 10,000 endpoints. All plans include monitoring, patching, helpdesk and reporting. Upgrade or customise at any time.
For small teams getting started with managed IT
Full-stack managed IT for growing organizations
Custom infrastructure for large or regulated organizations
All plans include a 30-day pilot period · Prices in USD · VAT may apply · See full feature comparison ↓
Compare all three plans to find the right fit for your organization's size and requirements.
Essential $599/mo Up to 25 endpoints |
Most Popular Professional $1,499/mo Up to 75 endpoints |
Enterprise Custom Unlimited endpoints |
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|---|---|---|---|
| Endpoints & Coverage | |||
| Managed endpoints | Up to 25 | Up to 75 | Unlimited |
| Multi-site support | 1 site | Up to 3 sites | Unlimited |
| Mobile device management | |||
| Monitoring & Operations | |||
| 24/7 RMM monitoring | |||
| Automated patch management | |||
| NOC operations center | |||
| Network infrastructure monitoring | Basic | Advanced | Full-stack |
| Support & SLA | |||
| Helpdesk support | Business hours | 24/7 | 24/7 priority |
| Incident response SLA | 8 hours | 4 hours | 1 hour or less |
| Dedicated account manager | |||
| Security | |||
| Antivirus & endpoint protection | |||
| EDR / advanced threat detection | |||
| SOC operations | |||
| Reporting & Billing | |||
| Reporting frequency | Monthly | Weekly + quarterly | Real-time + exec reviews |
| Backup & disaster recovery | |||
| Custom SLA | |||
See how much your organization can save by switching to TeraMSP. Adjust the sliders to match your profile.
* Based on industry benchmarks. Actual savings vary by environment. Get a tailored assessment →
Everything you need to know before choosing TeraMSP.
Most organizations are fully onboarded within 2–4 weeks depending on complexity. Our onboarding team conducts a discovery workshop in week 1, deploys agents and monitoring tools in week 2, and runs a parallel operations period before full handover. Enterprise clients with multi-site environments may take 4–8 weeks.
Yes. TeraMSP manages hybrid environments combining on-premises infrastructure, private cloud, and public clouds (Azure, AWS, GCP). Our platform provides unified visibility across all environments from a single dashboard, regardless of where workloads run.
We back our SLAs with financial guarantees. If we fail to meet agreed uptime or response time commitments, you receive service credits automatically — no need to request them. Our client portal gives you real-time SLA tracking so you always know where we stand.
Absolutely. Many of our clients operate a co-managed model where TeraMSP handles Tier 1/2 operations (monitoring, patching, helpdesk) while your internal team focuses on strategic IT projects and vendor relationships. We integrate with your existing team and tools seamlessly.
We operate with local-first data handling principles. For clients in regulated markets (banking, government, healthcare), we can deploy dedicated infrastructure within country borders and comply with local frameworks including BCEAO regulations, national cybersecurity laws, and sector-specific requirements. Our teams operate in French, English and Arabic.
We offer a 30-day pilot period for all new clients, with no long-term commitment required to start. After the pilot, contracts are typically structured on 12-month terms with annual renewal. Enterprise clients can negotiate multi-year agreements with preferential pricing.
Managed IT works best when combined with security, cloud and backup capabilities.
Book a free 30-minute assessment with a TeraMSP engineer. We'll review your current environment and show you exactly how managed IT can improve performance and reduce costs.
