Explore how structured IT operations can improve visibility, continuity and operational control across your environments. Our team works with enterprise organizations to assess, design and operate complex IT infrastructure.
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Book a 30-min call → sales@teramsp.com Available for new business enquiries only.Already a TeraMSP client? Log in to the client portal to raise tickets, view your environment health dashboards, check SLA performance, and access your account team directly.
Access Support Portal → support@teramsp.com 24/7 portal access for all active contracts.Headquartered in Dakar, Senegal — our ambition and delivery capability extend across the African continent and globally.
Here are the questions we hear most often from organizations evaluating TeraMSP as a managed services partner.
Typical onboarding takes 2–4 weeks depending on the complexity of your environment and the scope of services. Our onboarding process begins with a discovery and assessment phase where our engineers document your current infrastructure, access credentials, and monitoring requirements. We then deploy our tooling, configure alerting thresholds, and conduct a handover call before going live. For clients with simpler environments (under 50 endpoints), we can often go live within 5–7 business days.
Our standard managed services agreements are structured as 12-month contracts with the option to renew annually. We offer this model because it allows us to invest properly in your onboarding, tooling configuration, and team familiarity with your environment — which is what delivers the value. We do offer shorter-term pilot engagements for larger enterprises that require an evaluation period before committing to a full managed services contract. Speak to our sales team to discuss what's right for your situation.
All of our managed services contracts include documented SLAs covering response time (the time from ticket creation to first engineer response) and resolution time (the time to full resolution) for each ticket priority level. Our standard SLAs are: P1 Critical — 15-minute response, 4-hour resolution; P2 High — 1-hour response, 8-hour resolution; P3 Medium — 4-hour response, next business day resolution. SLA performance is reported monthly through the client portal and is backed by service credits in the event of breach. SLA targets can be customized for enterprise clients with specific requirements.
Yes — we actively deliver managed services across 14 countries in Sub-Saharan Africa, including Nigeria, Ghana, Kenya, Senegal, Côte d'Ivoire, Cameroon, Rwanda, Tanzania, South Africa, and others. Our NOC and SOC operations are centralized but our delivery model is designed to support geographically distributed clients, including those with offices across multiple African markets. We have in-country technical resources in our primary markets and partner networks for last-mile support in additional territories. Speak to us about your specific geography and we'll be transparent about our coverage capability.
Client data security is a foundational commitment, not a feature. All client data processed through our platform is encrypted in transit and at rest. Access to client environments is governed by strict role-based access controls with full audit logging. Our operations team works under binding confidentiality agreements and our platform undergoes regular third-party security assessments. We hold ISO 27001 certification for our information security management system, and our Data Processing Agreements are aligned with GDPR, NDPR, and other relevant data protection regulations. We will provide full details of our data handling practices as part of our contracting process.
