The role
Own 24/7 monitoring, incident response and infrastructure reliability for enterprise clients across Africa from our Network Operations Center.
Responsibilities
- Monitor client infrastructure around the clock and respond to incidents within defined SLAs
- Lead root-cause analysis and drive permanent resolution of recurring issues
- Configure and maintain monitoring, alerting and automation tooling
- Coordinate escalations with L3 engineering and client stakeholders
- Produce incident reports and continuous-improvement recommendations
- Mentor junior NOC analysts and strengthen operational runbooks
What we're looking for
- 5+ years in a NOC, network or systems engineering role
- Strong networking fundamentals (TCP/IP, routing, firewalls) and Linux/Windows servers
- Hands-on experience with monitoring stacks (Zabbix, PRTG, Grafana or similar)
- Solid incident-management discipline; ITIL practices a plus
- Fluent professional communication in French and English
Nice to have
- Scripting (Python/Bash) for automation
- Cloud exposure (Azure or AWS)
- Certifications such as CCNA or ITIL
